DealerSoftware
DealerSoftware

Terms of Service

Last updated: 6 June 2026

These Terms govern your use of the DealerSoftware platform (“the Service”). The Service is provided by DealerSoftware, a sole trader based in the United Kingdom (“we”, “our”, “us”). By creating an account or using the Service you agree to these Terms; if you do not agree, you must not use the Service.

The Service is offered to UK car dealers only. We do not currently support customers outside the United Kingdom.

1. The Service

DealerSoftware is a software-as-a-service platform for UK car dealers covering stock management, customer leads, invoicing, marketplace integrations (AutoTrader, CarGurus, AA Cars and others), and a built-in dealer website with optional custom domain. Specific features available to you depend on the subscription plan you choose.

We continuously improve the Service. We may add, change or remove features at any time, but we will give reasonable notice for any removal or material change that meaningfully degrades the Service you signed up for.

2. Accounts

  • You must be a UK-registered car dealer (or authorised representative) aged 18 or over to use the Service.
  • You are responsible for keeping your login credentials secure and for any activity on your account.
  • You must notify us immediately at support@dealersoftware.co.uk if you suspect unauthorised access.
  • One dealership = one account. If you operate multiple trading entities, please contact us about a multi-account arrangement.

3. Free trial, subscriptions and payments

We offer a 14-day free trial. No payment is required to start, but you will need to add a payment method before the trial ends to continue using the Service.

Subscription fees are charged in advance (monthly or annually, depending on the plan you choose) via Stripe. Prices are in pounds sterling.

VAT. DealerSoftware is not currently registered for VAT. Subscription prices shown are the total amount payable and no VAT is added at checkout. If we become VAT-registered we will update this clause and clearly show VAT separately on invoices.

Failed payments. If a renewal payment fails, we will attempt to take payment again over the following 7 days. If we still cannot collect payment, your account will be paused until payment is made; we will not delete your data during a pause.

Refunds. We do not offer refunds for partial periods, except where required by UK consumer law.

4. Cancellation

You can cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of your current billing period; you keep access until then. You can also export your data before you cancel.

After 30 days from cancellation we delete or anonymise your account data, except where retention is required by law or for ongoing disputes (see our Privacy Policy).

5. Your data

You retain ownership of all data you put into the Service (vehicle stock, customer leads, invoices, photos, etc.). We act as a data processor on your behalf for the personal data of your customers; you remain the data controller and are responsible for processing it lawfully.

You can export your data at any time via Settings → Account → Export. Our Privacy Policy explains what we collect, why and how long we keep it.

6. Acceptable use

You must not:

  • Use the Service for any unlawful purpose, or to advertise vehicles in breach of UK Consumer Protection from Unfair Trading Regulations or any other applicable law;
  • Upload content you do not have the right to use, including photographs;
  • Attempt to bypass our security controls, scrape data we have not made available to you, or interfere with the operation of the Service;
  • Send unsolicited marketing to your customers via the Service in breach of PECR / UK GDPR;
  • Use the Service to harass, abuse, or discriminate against any person.

We may suspend or terminate your account if we believe you have breached these acceptable use rules. We will tell you the reason and give you a chance to fix the issue except where doing so would compromise an investigation or put us or others at risk.

7. Third-party integrations

You can connect third-party services (AutoTrader, CarGurus, AA Cars, Google, Microsoft, social media, accounting providers and others) to the Service. Your use of those services is governed by their own terms; we are not responsible for outages, errors, or changes on their side. We will, however, make a reasonable effort to keep our integrations working.

8. Service availability

We aim for the Service to be available 24/7, but we do not guarantee uninterrupted access. Planned maintenance, third-party outages (e.g. Supabase, Stripe, Vercel) or events outside our reasonable control may cause downtime. We do not currently offer a contractual uptime SLA; if you need one, contact us about an enterprise arrangement.

9. Warranties and liability

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties (including fitness for a particular purpose, merchantability, and non-infringement). Nothing in these Terms excludes or limits any liability that cannot be excluded under English law (such as liability for death or personal injury caused by negligence, or for fraud).

Subject to the above, our total liability to you in any 12-month period is limited to the fees you paid us in that period.

We are not liable for: lost profits, lost business, loss of goodwill, loss of data (beyond restoring from our most recent backup on a reasonable-effort basis), or any indirect or consequential loss.

The Service is a tool: you remain responsible for the accuracy and lawfulness of your vehicle listings, advertising claims, customer communications, and tax records. We do not provide legal, accounting or regulatory advice.

10. Indemnity

You agree to indemnify and hold us harmless against any claims, losses or costs arising from (a) your breach of these Terms, (b) your misuse of the Service, or (c) infringement of any third party's rights through content you uploaded or distributed via the Service.

11. Intellectual property

All intellectual property in the Service (software, design, brand) belongs to us. We grant you a non-exclusive, non-transferable licence to use the Service for the duration of your subscription, subject to these Terms.

You grant us a non-exclusive, royalty-free licence to host, store, transmit and display the content you upload to the Service, solely to the extent necessary to provide the Service to you.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will tell dealers by email and via an in-app notice at least 30 days in advance. The latest version always appears on this page with its “Last updated” date. If you do not agree with a change, your remedy is to cancel your subscription before the change takes effect.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any dispute that cannot be resolved through good-faith discussion is subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

Sales and support: support@dealersoftware.co.uk.
Privacy and data protection: support@dealersoftware.co.uk.